【Product Overview】
■ Available Region Australia/New Zealand
■ Network Roaming
■ Data Package 10GB
■ Usage period 30 days
■ Plan Type Data Network
■ Phone/SMS function Unavailable
※Voice calls on apps such as LINE calls are possible.
■ Connection 5G/4G/LTE
■ Carrier
Australia: Telstra/Optus
New Zealand: Vodafone/Spark/2degree
■ Tethering Available
■ Top-up Unavailable
■ Activation application Not Required
※ Activated when connected to a supported carrier.
■ After Data Package is used up Low speed up to 128kbps
※ During the usage period, you can connect to the Internet at a low speed.
■ Compatible devices
eSIM-compatible SIM-free smartphones, tablets, WiFi routers, 4G/LTE-compatible computers
■ Compatible Bands (Frequency Bands)
4G / LTE :
Australia: 1/3/7/8/29
New Zealand: 3/7/28
■ Email attachments
・eSIM QR code
・Settings guide (Japanese, English, Chinese)
【No complicated procedures Required】
No need to submit identification, go through contract procedures, or pay administrative fees.
【Easy Setup】
Please follow the setup guide attached to the email you receive after purchase.
※Internet connection is Required for setup.
【Reliable & Comprehensive Support】
Support is available in Japanese, English and Chinese.
Feel free to contact the support center for any questions before purchase (plan selection, device compatibility check) or after purchase (setup instructions, usage guidance).
We will also provide support if you experience SIM problems at your destination, so you can travel with peace of mind.
Please check before purchase
【About the Product】
This product is a digital product. There is no physical delivery.
【About sending eSIM】
■ After purchase, we will send the "eSIM QR code" and "Setup guide" to your registered email address.
■ Display the QR code on a different device or print it on paper and read it.
■ When setting up the eSIM, a stable internet connection via WiFi or other means is Required.
【About handling the eSIM QR code】
■ Once the eSIM QR code has been read, it cannot be re-read or reused on a different device.
■ Returns and refunds cannot be accepted after reading.
Please be aware of this in advance.
Usage start deadline
Within 6 months of purchase
Please be sure to start using the service within the expiration date.
You will no longer be able to use the service after the expiration date.
Compatible devices
■ A device that supports eSIM and is unlocked or SIM-free is Required.
■ iPhones sold in mainland China, Hong Kong, and Macau are not eSIM-compatible.
→ If you are using one of these devices, please purchase a SIM card.
Please be sure to check the compatibility of your device before placing your order.
Usage procedure
1. Purchase of product
Purchase this product on this website.
2. Receive an Email
You will receive the following email to your registered email address:
■ "eSIM QR Code"
■ "Setup Guide"
3. Receive the QR Code
The "eSIM QR Code" will be sent to the email address you entered within 24 hours after completing the application.
4. Set up and start using on-site on-site
After arriving at the site, scan the QR code and set up the eSIM to use it.
[Notes]
・Display the QR code on a different device or print it out on paper.
・When setting up the eSIM, a stable Internet connection such as via WiFi is Required.
Shipping and delivery
【Delivery Method】
After purchase, the following will be sent to your registered email address.
■ eSIM QR code
■ Setup Guide
【Delivery Schedule】
■ Orders placed before 15:00 on weekdays will be delivered on the same day
■ Orders placed after 15:00 on weekdays and on weekends and holidays will be delivered on the next business day
【Notes】
- Depending on the email service you use, you may not be able to receive emails or they may be sorted into your "spam folder".
- If you are unable to receive emails, please set up your email to receive emails from the domain [@dhamobile.jp].
- If you are unsure of how to set up your email or if you are unable to receive emails, please contact our customer center.
About cancellations, returns, exchanges, and refunds
【About fees】
A fee of 1,100 yen will be charged for cancellations, exchanges, and refunds due to customer convenience.
【About delivery】
Delivery is considered complete when you receive the email with the eSIM QR code attached. Refunds, exchanges, and cancellations due to customer convenience after delivery will not be accepted.
【About refunds】
- If the cancellation is due to our company's convenience, we will provide a full refund.
- The same fee as above will be charged for refunds due to customer convenience.
